FAQ

Q1: What products do you sell?

A: We offer a curated mix of fitness gear and wearables, beauty and skincare essentials, and smart tech gadgets to support your active lifestyle—shipped across Pakistan.

 

Q2: Where do you ship?

A: Nationwide across Pakistan. Some remote areas may have slightly longer delivery times; we share tracking information as soon as your order ships.

 

Q3: What payment methods are available?

A: Major credit/debit cards, EasyPaisa, JazzCash, and Cash on Delivery in select regions. All payments are secured with SSL encryption.

 

Q4: How long does delivery take?

A: Standard delivery is 3–7 business days, depending on location. Express options may be available at checkout.

 

Q5: What is your return and exchange policy?

A: 15 days from delivery for eligible items. Items must be unused with original packaging. Refunds go to the original payment method.

 

Q6: How do I track my order?

A: You’ll receive a tracking link by email/SMS after placing your order. You can also check status in your account dashboard.

Q7: Is there a warranty on products?

A: Most electronics and fitness devices include manufacturer warranties. Details are on each product page; contact us for warranty assistance.

Q8: Do you offer customer support in local time zones?

A: Yes. Our team supports customers in Pakistan Standard Time (PKT) for orders, questions, and returns.

Q9: Are your products halal-friendly or suitable for Muslim customers?

A: We aim to accommodate diverse needs. Check product descriptions for any halal certifications or guidelines. Tell us your requirements and we’ll help you choose appropriately.

Q10: How can I stay updated on deals and new arrivals?

A: Join our email list and follow us on WhatsApp and social media for launches, discounts, and wellness tips.